Returns & warranty

Electronics are expensive and you should be able to change your mind. Here is exactly where you stand.

Changed your mind — 14 days

Return anything within 14 days of delivery for a full refund, provided it is unused and in its original packaging with all accessories. Refunds go back to the method you paid with, within 5–10 working days once we have the item.

Return shipping for a change of mind is at your cost. Bring it to us and there is no charge.

Faulty on arrival — 30 days

If an item is faulty, we replace it or refund you in full within 30 days — your choice, not ours. We pay the return shipping. You do not need the original packaging for a faulty item, though it helps the item survive the trip back.

What cannot be returned

Three categories, and each has a reason rather than a policy:

• Opened in-ear headphones and earbuds. Hygiene — the same reason no retailer takes them back. Sealed and unopened is fine.
• Activated software and digital licence keys. Once redeemed, the licence is yours and cannot be un-issued.
• Personalised or engraved items. They cannot be resold to anyone else.

None of this affects your rights if an item is faulty. A defect overrides all three.

Manufacturer warranty

Every product carries its manufacturer’s UAE warranty — typically 12 months, longer on some brands, and shown on each product page. Keep your invoice: it is your proof of purchase and it carries our TRN, which service centres ask for.

We sell only region-official stock, so the warranty is honoured by the authorised service centre here rather than by whoever imported it.

Starting a return

1. Find your order on the tracking page — you will need your order number and the mobile number you ordered with.
2. Contact us with the order number and what is wrong. A photo helps for anything faulty.
3. We arrange collection or give you the drop-off address, and confirm the refund amount.

Refunds are for the amount you paid. Where the fault was ours, that includes the original delivery charge; for a change of mind, the delivery charge is not refunded.